TRANSFERS & REFUNDS

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Transfers

There is no administrative charge for transfers between similar ACE courses. If the cost of the new course is more than the old course the student will be expected to the pay the difference, and if the opposite is true then the college will refund the student the difference. Requests should be made in writing to ACE Registry before, or within, 7 days of the commencement of the course. The transfer of fees or substitutions betweenlearners is not permitted. No credit can be given in respect of payments made to other colleges.

One Day Workshops
We require 7 days written notice prior to the commencement of your one day course for either a transfer or a refund (subject to refund conditions below). This is because one day workshops often run with lower numbers and we need to make a decision to employ the tutor 7 days before the workshop takes place

Exam and Consumables fees
These are not refundable once you have started the course

No individual member of staff has authority to vary conditions of enrolment.

Refunds

Most providers do not offer refunds because it affects the viability of their programmes. Each course depends on the number of fees collected to cover the costs of the course and decisions based on whether the course will run are taken at the commencement of the course or programme.

In the event of the student being unable to commence the course, providing written notification of cancellation is received at the ACE Registry by the notice period, the following refunds will apply

• 28+ days prior to start of course – Full refund
• 27 –8 days prior to start of course – 75% refund
• 1 week or less prior to start of course – No refund

We are unable to provide a refund if you decide to withdraw after your programme of study has commenced. If there is a medical reason why you cannot commence or continue the course, please write to the Director of Adult Education, including a Doctor's Certificate, to ask for special consideration.

We do not offer refunds for circumstances out of our control. If a class is cancelled due to circumstances beyond our control, we will endeavour to offer an alternative session to make up the lost class. A refund will be made only if we are unable to offer an alternative session. If a learner is unable to attend the alternative session, we regret we are unable to offer a refund.

The college may have to cancel a course for a range of reasons, so the acceptance of a course fee payment should not be regarded as a guarantee of a place on a course. Where the college cancels a course, for example, due to insufficient enrolments to make the course viable, we will refund the full cost of course fees if it is cancelled by us before the course starts and partial costs if the course is underway.

We reserve the right to delay or change start or finish dates, if we are obliged to do so. Only if such change includes a change of day or venue will repayment of fees be possible.

We regret that no refunds will be given in any other circumstances.