TRANSFER & REFUND POLICY
Transfers:
There is no administrative charge for transfers between similar ACE courses. Requests should be made in writing to the enrolment office before, or within, 7 days of the commencement of the course. The transfer of fees or substitutions between learners is not permitted. No credit can be given in respect of payments made to other colleges.
One Day Workshops
We require 7 days written notice prior to the commencement of your one day course for either a transfer or a refund. This is because one day workshops often run with lower numbers and we need to make a decision to employ the tutor 7 days before the workshop takes place.
Deposits
If you are required to pay a deposit for your chosen course and you withdraw, the deposit is not refunded. However if you attend the course past the university cooling off period the deposit will be refunded to you in full.
No individual member of staff has authority to vary conditions of enrolment.
Refunds
Most providers do not offer refunds because it affects the viability of their programmes. Each course depends on the amount of fees collected to cover the costs of the course and decisions regarding whether the course will run are taken prior to the commencement of the course or programme.
In the event of the student being unable to commence the course, the following notice periods will apply:
| 28+ days prior to start of course | Full refund |
| Between 8 and 27 days prior to start of course | 75% refund |
| 7 days or less prior to start of course | No refund |
We are unable to provide a refund if you decide to withdraw after your programme of study has commenced. If there is a medical reason why you cannot commence or continue the course please write to the Director of Adult Education, enclosing a Doctors Certificate, to ask for special consideration:
Alexandra Day
Director of Adult Education
Peter Symonds College
ACE Centre
Stoney Lane
Weeke
Winchester
SO22 6DR
We do not offer refunds for circumstances out of our control. If a class is cancelled due to circumstances beyond our control, we will endeavour to offer an alternative session to make up the lost class. If a student is unable to attend the alternative session, we regret we are unable to offer a refund. A refund will be made only if we are unable to offer an alternative session.
The college may have to cancel a course for a range of reasons, so the acceptance of a course fee payment should not be regarded as a guarantee that the course will run. Where the college cancels a course prior to commencement, for example, due to insufficient enrolments to make the course viable, we will refund the full cost of the course fees. We will only refund partial costs if the course is underway.
If your course has been cancelled and you have paid by cash or cheque, your fee will be refunded within 10 working days. However if you have paid for your course using a credit or debit card we ask that you contact us at your earliest convenience to provide us with your card information so that we can process your refund. We do not keep card details on file due to data protection.
We reserve the right to delay or change start or finish dates, if we are obliged to do so. Only if amendments include a change of day or venue will repayment of fees be possible.
We regret that no refunds will be given in any other circumstances.